How to delete your easyMenu account

Delete the account from the app (immediate)

Open the app and go to Profile.
Tap Delete my account and data, at the end of the list.
Confirm with Delete permanently.

It is deleted instantly and can't be undone. You don't need to have created any account with an email: the option is always there.

If you can't use the app

Write to juanfrandevs@gmail.com from the email of the Google or Apple account you linked to the app. If you chose "Hide My Email" when signing in with Apple, tell us in your message: we will write to that hidden address (Apple forwards it to your email) with a code, and when you reply with it we will know the account is yours. We do it within one month at most and confirm it to you.

If you never linked an account, yours has no name or email and we can't tell which one it is from an email: in that case it is deleted from the app. If you uninstalled the app without deleting the account, accounts without sign-up are deleted automatically after 12 months without use.

What is deleted

Everything of yours on our servers (and on your phone, if you delete it from the app):

your account and your session;
your household, your allergies and restrictions, and your body data and your goal;
your preferences, your menus, your shopping list, your pantry, your favorites and the recipes you don't want to see;
your consents and the reports you sent us (allergen reports are already kept without being linked to your account).

It is gone from our database instantly, and from our provider's backups, which overwrite themselves, within 30 days.

What is kept, and for how long

How much the AI requests cost, with no identifier at all (for the service's accounts): it can no longer be linked to you.
The device code that already used the free week (a code derived from an identifier of the phone, which can't be reversed), so it isn't given twice: until 24 months have passed since you used it, and then it is deleted.
What Google Firebase keeps, which is not tied to your account but to the app installation: usage analytics data (if you accepted it) is deleted after 14 months, and crash reports after 90 days.
If you withdrew from a subscription, the record of that withdrawal (your name, the email for the acknowledgement, the contract, the date and the time): 5 years from when you sent it, to be able to prove it if there is a claim.

Your subscription

Deleting the account does not cancel a subscription. If you have one, cancel it in the store so it doesn't renew:

Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions.
App Store: Settings → your name → Subscriptions.